Privacy Policy

Effective Date: January 30, 2025
Last Updated: January 30, 2025

1. Introduction

Pilot2Service (Adductor Magnus Oy) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

2. Data Controller

Adductor Magnus Oy
Laajasuontie 40 A 12 00320 HELSINKI

Email: support@pilot2service.com

3. Personal Data We Collect

We collect and process the following types of personal data:

  • Contact Information: Name, business email address, business phone number, company name, job title.
  • Order Information: Products purchased, billing information, transaction history.
  • Website Usage Data: IP address, browser type, pages visited (collected via cookies and analytics tools).
  • Marketing Data: Email address (only if you opt in for newsletters and promotional updates).

4. How We Use Your Personal Data

We process your personal data for the following purposes:

  • Order Fulfilment: To process transactions, deliver products, and provide customer support.
  • Marketing: To send promotional emails about our products and services (you can opt out at any time).
  • Website Analytics: To improve website performance and enhance user experience.
  • Legal & Compliance: To comply with tax, accounting, and regulatory obligations.

5. Legal Basis for Processing

Under GDPR, we process your data based on the following legal grounds:

  • Consent: When you subscribe to our marketing emails.
  • Contractual Necessity: To process purchases and fulfill our obligations to you.
  • Legitimate Interests: To analyze website traffic and improve our services.
  • Legal Obligation: To comply with tax and accounting regulations.

6. Sharing Your Personal Data

We do not sell or rent your personal data. We may share it with:

  • Service Providers: Payment processors, IT service providers, and hosting providers who help us operate our website.
  • Legal Authorities: When required to comply with laws or enforce legal rights.
  • International Transfers: If data is processed outside the EU, we ensure safeguards such as Standard Contractual Clauses.

7. Data Retention

We retain your data only as long as necessary for the purposes it was collected:

  • Order Data: Retained for 6 years for tax and accounting compliance.
  • Marketing Data: Retained until you withdraw consent.
  • Website Analytics: Retained for 12 months.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Correction: Correct inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request deletion of your data when no longer necessary.
  • Restriction: Request to limit how we process your data.
  • Data Portability: Request a copy of your data in a structured format.
  • Objection: Object to processing for marketing purposes.

To exercise these rights, contact us at support@pilot2service.com.

9. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie settings in your browser. For more details, see our [Cookie Policy].

10. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

12. Contact Information

For privacy inquiries, contact us at support@pilot2service.com.

13. Supervisory Authority

If you believe we have violated your privacy rights, you have the right to lodge a complaint with:

Data Protection Ombudsman (Tietosuojavaltuutettu)

Office of the Data Protection Ombudsman, Finland

Website: https://tietosuoja.fi/en/home